Ordering Information

Contact Us By Phone: 
Toll Free: 1-888-47SMOKE (76653)
In Florida: 772-286-4781

Contact Us By Mail:
Smokin Premiums.Com, 51 W. Osceola Street, Stuart, FL 34994

Contact Us By Email: info@smokinpremiums.com

How To Order  
We prefer you order online through our secure server with a credit card. You can also order by phone, fax, or mail. We accept Visa®, MasterCard®, or a cleared Check/Money Order as a form of payment Online: Shopping online at Smokin Premiums.Com is safe and convenient. Our secure servers are guaranteed to protect your credit card information. 

By Phone:  
If you prefer to call Smokin Premiums.Com with your credit card information, please call Smokin Premiums.Com at 1-888-47SMOKE. The Smokin Premiums.Com team is available to assist you Monday through Friday, 9 a.m. through 5 p.m. EST. Please have your credit card information ready. 

By Fax:  
Simply print your completed order form from Smokin Premiums.Com and fax it to 772-286-1570. Credit cards are the only accepted form of payment for fax orders. 

By Mail:  
Simply print your completed order form from Smokin Premiums.Com and mail it with your payment to:
Smokin Premiums.Com, 51 W. Osceola Street, Stuart, FL 34994

International Orders  
We gladly accept International orders. Our policies are in place to protect you, the consumer, as well as all merchants. Payment must be made in United States funds, drawn on a United States Bank by MasterCard® or Visa®, Cashier's Check, or International Money Order. Non-insurable orders are the customer's responsibility. Credit card payments require the cardholder's billing address ( that the credit card statement is mailed to) and shipping address, phone and fax numbers, card number and expiration date, and the credit card issuing bank name and phone number for authorization purposes. Complete address verification is necessary before orders will be shipped. Recipient is responsible for all duties, customs, and any other taxes.

Returns & Exchanges
If you are not satisfied for any reason you may return unused items in the original box with all accessories within 15 days for an exchange or refund to the credit card account charged. In order to receive a refund, all merchandise must posses the original manufacturer tags and identification stickers. Defective merchandise shall be returned directly to the manufacturer under their return policy; we can help you with that. All returns must be insured and postage prepaid. Please, clearly print/type your name and address on the outside of the package. Merchandise must include a copy of our invoice or packing slip. Shipping and Handling is non-refundable. Please call us at 1-888-47SMOKE to receive a Return Authorization Number. You cannot return any item unless you have received a Return Authorization Number.

Shipping Information  
Shipments within the contiguous 48 US States:
Smokin Premiums.Com is currently offering FREE Shipping and Handling on all orders over $100.00 via UPS Ground service within the contiguous 48 US States. If you prefer faster shipping, please select either UPS 3 Day Select, or UPS 2nd Day Air within the order form. UPS Next Day Air is available on in-stock items, please contact us for a quote. APO/FPO and US possessions are sent USPS First Class Priority Mail. Rates for these destinations and services are calculated at order placement and a shipping quote will be emailed to you within 2 business days. Oversize, bulky, and multiple package shipments may require additional charges. You will be advised via email or phone of any additional shipping charges. Most in-stock items are shipped within 2 business days. If your order will not ship within 2 business days you will be notified via email or phone. UPS Tracking Numbers are emailed to you when shipment is picked up by UPS.

Shipping Rates for Orders within the Contiguous 48 US States:

Time-In-Transit for UPS Ground packages from Stuart, FL:
We ship most of our orders via UPS Ground. Our orders normally ship within 2 business days from when we receive them. Many orders are packed within an hour or two and leave the warehouse the same day. This chart tells you how many business days it will take your package to arrive from when it leaves our warehouse in Stuart, FL.